LawShield

Complaints & Cancellation

Complaints

It is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim please refer to the Key Facts document for the specific product type.

If you require further assistance from ourselves, the contact details are:

The Managing Director
Lawshield UK Ltd
850 Ibis Court
Lakeside Drive, Centre Park
Warrington, WA1 1RL

t. 0800 731 3942
f. 0845 077 0806
e. customerrelations@lawshield-uk.com

Please ensure your policy number is quoted in all correspondence to assist a quick and efficient response. If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service.

This also applies if you are insured in a business capacity and have an annual turnover of less than 2 million euros and fewer than ten staff.

You may contact the Financial Ombudsman Service at:

The Financial Ombudsman Service
Exchange Tower
London, E14 9SR.
t. 0800 023 4567 or 0300 123 9123

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

Cancellation

For full terms of the cancellation process, please refer to the Key Facts document for the specific product type.

If you require further assistance from ourselves, the contact details are:

t. 0333 043 3780
e.admin@connexus.co.uk