Health and Wellbeing
Mental or physical health difficulties could become part of life for many of us at some stage in the future, and such things can make daily tasks or dealing with financial matters harder. We understand that life isn’t always smooth sailing, which is why we aim to make insurance accessible to all.
Mental health concerns
Sometimes it can be helpful to tell companies like ours if you experience issues with your mental health. We can take steps to assist you if it affects how you’re able to communicate with us or manage your account. Your wellbeing is important to us; so, if you’re struggling, please let us know so we can adjust how we communicate with you and offer further support.
Some of the things we can do include:
- Sending information by email to confirm or summarise what’s been discussed
- Speaking to a third party (with your permission) if it’s easier for you
- Taking payments manually if making payments online is a struggle
Offering to call back when you’re with someone who can help or pass on information
Serious or long-term health conditions
If you, a friend, or a loved one has been diagnosed with a serious illness, you don’t have to deal with it on your own. We understand that changes may need to be made to your lifestyle or finances, and we want you to know we’re here to make things as hassle-free as possible.
Alternatively, you could get in touch with an organisation such as